The e-Learninge industry has been rapidly gaining its ground
not only in the field of academic education but also of job training
and personal work efficiency improvement nowadays. Under this
circumstance, the questions on how to evaluate
e-Learning products, improve service standards and gain consumer
loyalty have been regarded as high priority by S. Korean
e-Learninge industry. Korea Education & Research Information
Service (KERIS) had promoted Educational Contents Quality Validation
System since 1998 before it started renewal of the system due to
ever-expanding needs and demands of assuring the high quality of
e-Learning, e-products. As a result, e-Learning Quality Assurance System has
been set into effect since 2007. However, there are several problems yet to be
solved for the system to gain full activation stage. those
problems are:
1. Limitations of e-Learninge industry such as small-sized
and financially unstable E-contents developers showing too much dependency
on the university entrance exam market.
2. Application of the system according to official
viewpoints, for evaluation rather than provision of
quality management service for corporate needs.
This study will try to trace the reality of applying
e-Learning Quality Assurance System since its inception in 2007, and by doing
so, derive preconditions, strategies and plans that could
revitalize the system. For this purpose, this study is
composed of two stages.
At the first stage, an investigation
gearing towards two different groups, one being e-Learning contents
provider group that makes use of the system and the other e-Learning
consumer group that becomes final recipient of the system, was carried out
in order to secure the opinions of policy beneficiaries. Through this
investigation, the possibility of decreasing awareness and effectiveness
on the system, the reality of formatting awareness and satisfaction
on the system, were emerged as main debates. To verify those
main debates, quantitative analysis was executed so that numerical
value could be attained as result. As a consequence, decreased
awareness and low satisfaction level were pointed out as hampering
factor for the revitalization of the system.
On the other hand, the
effectiveness of using the system scored relatively high. Consumer support for
the system also derived positive response and integration level was
high as well. Considering the result of analysis, it is suffice to
say that environment for promoting the system shows positive aspect.
However, the low level of motivation factor accompanying the system
shows weak interests towards the needs for revitalizing the system.
Consequently, the analysis carried out in this stage shows that four
specific areas needs to be regarded as top priority for the
reformation of the e-Learning Quality Assurance System; improving
satisfaction and awareness level, augmenting motivation factor, and
empowering the status-quo of the system.
The second stage is to
present activation strategy based on the result of the status analysis. First,
it is necessary to define the goal for the system. Second, it is also
needed to establish which target must be aimed at by which kind of
policy concept. Thus, this study provides positioning, in other
words, the identity of the service as 'Customer satisfaction guarantee'
service. Finally, strategy management area for the revitalization of the
e-Learninge Quality Assurance System is divided into four 'P'
groups (4P Model/revitalization strategy model)and then each group is given
detailed plan for execution.;
1. Product- Product management
2. Price- Price fix strategy
3. Placement- Placement between consumer and provider as
brokerage function
4. Promotion- Promotion of strategy
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